Working with us
TRAINING
Thank you for becoming a United Customer. We would like to schedule a 30 minute training session with you to show you how to use our online tools.
NOW YOU’RE A CLIENT
We believe in Client Participation so we have added online resources to allow our clients to be a part of the entire re-payment process. From our web site located at accessability365.com
you can access your files, make notations or run reports.
EXPECT TO HEAR FROM US
Account Acknowledgements
Active Account Reports
Individual Account Information
Daily Cash Reports (Payments Processed)
Historical Trust Statements
Performance Analysis Reports
Customized Reports
EXTRA ONLINE RESOURCES FOR YOU
“Chat” with Customer Service (M-F 7AM - 6PM MST)
Download an Account Status Code Guide
CONTACT OUR CUSTOMER SUPPORT TEAM WITH REQUESTS
Customer Support Team
accessability@urs-inc.com
Phone: 800.441.7364
EVERYTHING YOU NEED IS IMPORTANT TO US
Call United for Special Requests, Question or Solution. When you call into United you are going to talk to a familiar voice. We all have been here for a while, and we like our jobs so we’re not going anywhere. We understand common challenges and will generally have solutions in 24 hours or less.
HOW WE’LL HANDLE YOUR REQUESTS
We’ll identify the problem solving party and manage the request until their resolved
Update you daily with status notifications
Provide a Solution Right Away, 90% within 3 business days
Service Special Requests the same day or within 3 business days
Document and Provide a reference point for future use
Solutions for A/R
Association Memberships
Client Login
