who we are
Collection Agency Based in Lakewood, Colorado
At URS, a highly satisfied client is our number one goal. Unparalleled client service is our mission and our clients will attest to the fact that we work in partnership with our clients to build a customized debt recovery program that fits their needs. Time and time again, our clients tell us that with URS for the first time ever, they are able to work in partnership with an angency to build the relationship that they wanted.
Our History
Founded in 1994 and incorporated in 1996, URS has collected debt for a variety of industries since inception, including healthcare, governement, retail, financial institutions, and commerical clients. We have enjoyed substaintial, yet controlled growth and virtually 100% client retention.
We have maintained our Better Business Bureau Accreditation for the past 17 years and maintain an A+ rating by providing quality service and proactively addressing issues.
How We Work
Client Services
We provide our clients with the opportunity to participate in the collection process from account booking to resolution. Our online Client Resource Center provides you the ability to access information anytime, at your convenience.The Client Access Portal allows clients to:
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Upload Documents & Submit Information
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View Collector Notes & Reports
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Approve Actions
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Upload Accounts & More
Our Client Services Team works with our clients very closely to identify needs and requirements before we receive the first account placement. From our collection floor to our mailroom, specific training takes place to education our management and staff on the nuances of handling client specific accounts.